Forlence

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Issues fixed fast without anyone needing to visit your site.

We provide agile remote technical troubleshooting and virtual helpdesk support that resolves your team’s IT problems quickly, securely, and without the cost of an on-site visit.

Performance

In the last 6 months

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On-site Support Managed Services Smart Hands Custom SLA IT Infrastructure Rapid Response Network Support IMAC Services On-site Support Managed Services Smart Hands Custom SLA IT Infrastructure Rapid Response Network Support IMAC Services
Desktop Support End User Support Site Survey Full Time Resource EPOS Support 24x7 Support Global Coverage 150+ Countries Desktop Support End User Support Site Survey Full Time Resource EPOS Support 24x7 Support Global Coverage 150+ Countries
Our mission
  • 4.9/5 (1200+ Reviews)

Remote support that resolves problems, not just acknowledges them.

Forlence’s virtual helpdesk and remote technical troubleshooting capability covers end user issues, network faults, software problems, and configuration changes across any device and any location. Our remote engineers use secure tools to diagnose and resolve issues at speed, with clear communication throughout and a clear escalation path to on-site support when remote resolution is not sufficient.

IT ecosystem

[Est.2010]

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Why leading companies choose our consulting

Making a meaningful impact for
500+ global clients
“Our team is spread across eight countries and remote IT support was always a challenge. Forlence’s virtual helpdesk handles every issue the same way regardless of where the user is sitting. Outstanding consistency.”

Ingrid Sorensen

Head of Operations, NordicRetail Group

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Client satisfaction

We resolve the majority of IT issues remotely at first contact, saving our clients the cost and delay of on-site visits while maintaining high user satisfaction across every engagement.

Beyond the metrics

Years of innovation
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Projects delivered successfully
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Global creative support
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Testimonials
Read reviews from real people worldwide

“Forlence’s remote support team resolved a network configuration issue affecting our entire Singapore office in under 30 minutes. No on-site visit, no disruption, just fast and effective remote troubleshooting.”

Wei Chen

IT Manager, AsiaTech Corp

“Their virtual helpdesk is genuinely responsive. Users get a real engineer, not a bot, and issues are resolved properly. Our team has commented multiple times on how different it feels from previous providers.”

Sarah Walsh

Operations Manager, IrishFin Group

“We use Forlence for remote IT support across our entire European estate. Consistent quality, fast response, and a genuine willingness to escalate to on-site when they cannot resolve it remotely.”

Klaus Richter

Group IT Lead, GermanRetail Group

Facts and numbers

Forlence’s remote support engineers deliver fast, accurate remote technical troubleshooting across 150 plus countries, with secure tools, clear communication, and measurable resolution rates clients trust.

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Invest in expert guidance to secure long term scalability and success
Pro

A budget-friendly, easy-to-use strategy solution for everyday business needs and reliable results.

$39 $59
  • Perfect for early-stage founders and lean teams
  • Cost-effective guidance with reliable strategic direction
  • Practical advisory support with clear action steps
  • Supports foundational business planning and execution
  • Covers essential planning and operational alignment
Standard

Greater energy output, improved efficiency, and increased savings for long-term value

$99 $109
  • Built for growing teams and market expansion
  • Designed for scaling teams and expanding businesses
  • In-depth reporting with strategic insights included
  • Advanced reporting and monitoring included
  • Enhances leadership through performance metrics
Advance

High-level performance built to power homes, businesses, and industrial operations

$199 $209
  • Enterprise-grade strategies for competitive advantage
  • Maximizes profitability and long-term stability
  • Dedicated advisory support with executive oversight
  • Advanced reporting and monitoring included
  • Empowers decisions using intelligence
FAQs

Frequently asked questions about our consulting services

Software faults, network configuration issues, VPN connectivity problems, user account issues, application errors, and many hardware diagnostic tasks can be resolved remotely.

We use enterprise-grade encrypted remote access tools with session logging, requiring explicit user permission before any remote session is initiated on a device.

We escalate to on-site IT engineer dispatch, with the remote engineer briefing the on-site team fully to avoid the user repeating their issue from scratch.

Yes. Our advance plan includes 24×7 virtual helpdesk coverage with no out-of-hours restrictions, suitable for global organisations spanning multiple time zones.

Yes. Our remote technical troubleshooting capability covers users in any country where internet connectivity is available, with no geographic restrictions.

Response times are SLA-defined. Standard plans offer business-hours response. Priority and 24×7 plans offer faster guaranteed response windows for all incidents.

Yes. We integrate with ServiceNow, Jira, Freshservice, and other major ITSM platforms, allowing seamless ticket flow between your system and our remote team.

Yes. Every remote session is logged with a clear description of the issue, actions taken, resolution outcome, and any follow-up recommendations for the user.