EPOS and Retail Support

Your tills stay live so your customers keep shopping.

We provide specialist EPOS support for retail IT systems, resolving point-of-sale faults fast and keeping your store operations running without costly downtime.

Performance

In the last 6 months

Business growth

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On-site Support Managed Services Smart Hands Custom SLA IT Infrastructure Rapid Response Network Support IMAC Services On-site Support Managed Services Smart Hands Custom SLA IT Infrastructure Rapid Response Network Support IMAC Services

Desktop Support End User Support Site Survey Full Time Resource EPOS Support 24x7 Support Global Coverage 150+ Countries Desktop Support End User Support Site Survey Full Time Resource EPOS Support 24x7 Support Global Coverage 150+ Countries

Retail IT support built around the shop floor reality.

Forlence understands that a failed till means lost revenue, not just an IT ticket. Our EPOS support covers installation, configuration, troubleshooting, and emergency callouts across retail IT systems at scale. From single outlets to national chains, we keep your retail technology operational across every site.

IT ecosystem

[Est.2010]

Why leading companies choose our consulting

Making a meaningful impact for
500+ global clients

“We had constant EPOS failures costing us thousands weekly. Forlence took over and the faults stopped. Their retail IT support team genuinely understands how critical uptime is for us.”

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Client satisfaction

We keep retail businesses trading by resolving EPOS faults faster than the competition, with engineers who understand the urgency of every minute a till is offline.

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Beyond the metrics

Years of innovation

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Projects delivered successfully

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Global creative support

0 /7

Read reviews from real people worldwide

“Forlence provided EPOS support across all 47 of our stores simultaneously during our peak trading period. Zero downtime, professional engineers, and every issue resolved before customers noticed.”

Sandra Kearney

Head of Retail Operations, FashionChain

“Our previous retail IT support company took hours to respond. Forlence engineers are on-site the same day. In retail, that difference in speed is worth an enormous amount.”

Marcus Bell

Store Technology Manager, ElectroPlus

“The Forlence team configured and installed EPOS systems across our new store rollout in three countries. Smooth, professional, and completely on schedule. We will use them again without question.”

Yuki Tanaka

IT Director, NordicRetail Group

Facts and numbers

Retail businesses across Europe and North America rely on Forlence for EPOS support because we treat every fault like lost revenue, not just a helpdesk ticket number.

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Invest in expert guidance to secure long term scalability and success

Pro

A budget-friendly, easy-to-use strategy solution for everyday business needs and reliable results.

$39 $59

Perfect for early-stage founders and lean teams
Cost-effective guidance with reliable strategic direction
Practical advisory support with clear action steps
Supports foundational business planning and execution
Covers essential planning and operational alignment

Standard

Greater energy output, improved efficiency, and increased savings for long-term value

$99 $109

Built for growing teams and market expansion
Designed for scaling teams and expanding businesses
In-depth reporting with strategic insights included
Advanced reporting and monitoring included
Enhances leadership through performance metrics

Advance

High-level performance built to power homes, businesses, and industrial operations

$199 $209

Enterprise-grade strategies for competitive advantage
Maximizes profitability and long-term stability
Dedicated advisory support with executive oversight
Advanced reporting and monitoring included
Empowers decisions using intelligence

Frequently asked questions about our consulting services

What EPOS systems does Forlence support?

We support major EPOS platforms including Verifone, Ingenico, NCR, and custom retail IT systems, covering both hardware faults and software configuration issues.

How quickly can Forlence respond to a failed till?

Response times depend on your SLA. We offer same business day and four-hour critical response options for retail IT systems requiring urgent attention.

Can Forlence handle EPOS support across multiple store locations?

Yes. We manage retail IT systems across national and international networks, deploying engineers to multiple sites simultaneously when needed during rollouts or incidents.

What happens if our EPOS hardware needs replacing urgently?

We maintain hardware swap kits for common EPOS devices, enabling fast replacement without waiting for manufacturer supply chains to deliver new equipment.

Can Forlence support EPOS systems outside the UK and Europe?

Yes. Our global IT support services cover 150 plus countries, making us a strong choice for international retailers operating stores across multiple regions worldwide.

Is EPOS support available outside standard business hours?

Yes. We offer extended and 24×7 EPOS support options covering evening, weekend, and public holiday trading periods when retail activity is often at its highest.

Can you support new EPOS rollouts as well as existing estate maintenance?

Yes. Our IT project management teams handle full EPOS rollouts, including site surveys, hardware procurement coordination, installation, and post-go-live support handover.

Do you provide EPOS installation as well as ongoing support?

Absolutely. Our IMAC services IT teams handle full EPOS installation, configuration, testing, and handover, alongside ongoing maintenance and troubleshooting agreements.

24×7 International IT Support

Desktop Support Development

End User Support