At Forlence (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your data when you visit our website forlence.com or engage with our IT support and managed services. By using our services, you agree to the terms of this policy. Please read it carefully to understand how we handle your information.
Forlence is dedicated to creating a safe and trustworthy environment for our clients and website visitors. We understand the importance of privacy and are committed to safeguarding your personal information. This Privacy Policy explains our practices concerning the collection, use, and sharing of your data. We encourage you to review this policy regularly as we may update it periodically to reflect changes in our practices or legal requirements. As a company operating across the United Kingdom and the United States, we adhere to data protection laws applicable in both regions, including the UK General Data Protection Regulation, the Data Protection Act 2018, and applicable US state privacy laws.
We collect personally identifiable information (“Personal Data”) that you voluntarily provide to us. This may include your full name, business email address, phone number, company name, job title, postal address, and billing and payment information. You may provide this information when you request a quote, sign up for one of our managed IT services, submit a support ticket, contact our helpdesk, or participate in surveys, newsletters, or promotional communications. We also collect details about your business’s IT environment, infrastructure preferences, and service requirements so that we can design and deliver the right support solution for your organization.
When you engage Forlence as a managed service provider, the scope of personal data we handle may expand to include information about your employees, such as names, email addresses, and device identifiers, solely for the purpose of delivering the services outlined in your service agreement.
In addition to Personal Data, we collect non-personal information (“Non-Personal Data”) that cannot be used to identify you individually. This includes data such as your IP address, browser type, operating system, referring URLs, pages visited, session duration, and the dates and times of your visits. Non-Personal Data helps us understand how visitors interact with our website and allows us to improve our website’s performance and overall user experience. We may also collect aggregated data from multiple users, which is not linked to any specific individual, for the purpose of analyzing usage trends and improving our digital presence.
We use the Personal Data we collect for the following purposes:
Providing Services: To deliver the IT support and managed services you have requested, manage your service account, process service agreements and renewals, handle billing and invoicing, and coordinate on-site or remote engineer deployments.
Communication: To communicate with you about your account, respond to support inquiries and helpdesk tickets, provide project updates, send service notifications, and share relevant information about our IT solutions and service offerings that may be of interest to your business.
Personalization: To tailor our services to your organization’s specific IT requirements and to enhance your overall experience working with the Forlence team, whether that involves dedicated resource placement, SLA-based support, or global deployment management.
Service Improvement: To analyze and continuously improve our service delivery processes, develop new managed IT offerings, understand client satisfaction levels, and gain insight into how clients interact with our support teams and systems.
Legal and Regulatory Compliance: To meet our legal and regulatory obligations under applicable data protection legislation in the United Kingdom and the United States, including obligations related to record-keeping, financial reporting, and responding to lawful requests from authorities.
Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access to systems, and other potentially illegal or harmful activities that may affect our clients or our business operations.
Non-Personal Data is used primarily to enhance the user experience on our website by helping us understand how visitors navigate our pages and interact with our content. We use this data to improve website functionality, optimize page performance, identify and resolve technical issues, and gather demographic information about our audience in aggregate form. This data does not identify you personally and is never used to make decisions about individuals.
Forlence does not sell, trade, or rent your personal information to third parties under any circumstances. However, we may share your information in the following specific situations:
Service Delivery Partners: We may share your data with trusted third-party vendors and technology partners who assist us in delivering our services. This includes cloud hosting providers, payment processing platforms, communication and ticketing tools, and field engineering dispatch systems. All such partners are contractually obligated to keep your information confidential and use it only for the specific purpose of supporting our service delivery.
Technology and Vendor Partners: As an IT services company working with industry-leading technology partners including Dell, HP, Cisco, IBM, Oracle, and others, certain service engagements may require us to share relevant client information with these vendors to facilitate warranty claims, hardware orders, or certified support processes.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our company assets, your personal information may be transferred as part of that transaction. We will notify you before your data is transferred and before it becomes subject to a different privacy policy.
Legal Obligations: We may disclose your information where required to do so by law, court order, or regulatory authority, or where necessary to protect the legal rights, property, or safety of Forlence, our employees, our clients, or the public.
Aggregated and Anonymized Data: We may share anonymized and aggregated information that does not identify any individual with research organizations, industry bodies, or for marketing and analytical purposes.
Forlence takes the security of your personal information extremely seriously. As an IT services company, we hold ourselves to a high standard when it comes to protecting data. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, loss, or destruction. These measures include encrypted data transmission using TLS protocols, secure server infrastructure, role-based access controls, multi-factor authentication on internal systems, and regular security reviews and vulnerability assessments.
Our engineers and staff are trained in data handling best practices, and access to personal data is restricted to only those employees and contractors who require it to perform their job functions. All third-party partners who handle data on our behalf are required to demonstrate equivalent security standards.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant regulatory authorities within the timeframes required by applicable law, including within 72 hours where required under UK GDPR.
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, contractual, or reporting requirements. Service account data and client records are typically retained for the duration of our business relationship and for a period of six years thereafter in accordance with standard legal and financial record-keeping obligations. Support ticket data and communication logs may be retained for shorter periods depending on the nature of the engagement.
When personal data is no longer required, it is securely deleted, destroyed, or anonymized so that it can no longer be associated with any individual. Clients may request early deletion of their data subject to our legal retention obligations.
Depending on your location, you may have a range of rights in relation to the personal data we hold about you. These rights are outlined below:
Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and no other legal basis applies.
Right to Restriction: You have the right to request that we temporarily stop processing your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transfer it directly to another organization where technically feasible.
Right to Object: You have the right to object to our processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us at Support@forlence.com. We will respond to your request within 30 days or within the timeframe required by applicable law. If you are located in the United Kingdom or European Union, you also have the right to lodge a complaint with the Information Commissioner’s Office or your local data protection supervisory authority.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how the site is used. Cookies are small text files placed on your device that allow us to recognize your browser, remember your preferences, and gather analytics data about site usage. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period of time.
The types of cookies we use include strictly necessary cookies that are essential for the website to function, analytical cookies that help us understand visitor behavior, and functionality cookies that remember your preferences. You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, some features of our website may not function correctly if cookies are disabled. For more detailed information about the specific cookies we use and how to manage your preferences, please refer to our Cookie Policy.
As a company with offices and operations in both the United Kingdom and the United States, your personal data may be transferred between these jurisdictions in the course of delivering our services. We ensure that any such transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place to protect your information throughout the transfer process. Where data is transferred from the UK to countries outside the UK, we rely on approved transfer mechanisms including standard contractual clauses and adequacy decisions where applicable.
Our website may contain links to third-party websites, partner pages, and external resources. These links are provided for your convenience and informational purposes only. Forlence has no control over the content, data practices, or privacy policies of those external sites and accepts no responsibility for them. We strongly encourage you to review the privacy policy of any third-party website you visit before submitting any personal information.
Our services are intended exclusively for business clients and professional users. They are not directed at individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under the age of 16, we will take immediate steps to delete that information. If you believe we may have collected information from a child, please contact us at Support@forlence.com.
Forlence reserves the right to update this Privacy Policy at any time to reflect changes in our services, data handling practices, or legal and regulatory obligations. When we make material changes to this policy, we will update the “Latest update” date at the top of this page. Where appropriate, we will also notify you by email or through a prominent notice on our website. Your continued use of our website or services following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data handling practices, please do not hesitate to reach out to us through any of the following channels:
Forlence Email: Support@forlence.com Phone: +44 7832 618978
United States Office: 5900 Balcones Drive STE 20827, Austin, TX 78731, USA
United Kingdom Office: Cherry Lane, Crawley, RH11 7NX, UK
