Welcome to Forlence (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website at forlence.com and your engagement with our managed IT support services. By accessing our website or entering into a service agreement with Forlence, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not use our website or services.
Forlence is an IT services company operating across the United Kingdom and the United States, providing a wide range of managed IT solutions including 24×7 international IT support, desktop support, end user support, EPOS and retail support, IMAC services, network and IT infrastructure, data center support, hardware support, project management, consultancy, remote support, global deployments, and white label services. These Terms apply to all clients, website visitors, and anyone who interacts with Forlence in any capacity.
By visiting forlence.com, requesting a quote, signing a service agreement, or using any of our IT services, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you are entering into these Terms on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of any updates.
Forlence provides a comprehensive range of managed IT support services to businesses across the UK, USA, and internationally. The specific services delivered to each client are defined in the individual service agreement or statement of work agreed upon between Forlence and the client. Our general service offerings include but are not limited to:
24×7 International IT Support: Round-the-clock technical support and monitoring available across multiple time zones, ensuring your IT systems remain operational at all times.
Desktop Support: On-site and remote support for desktop and laptop computers, including configuration, troubleshooting, upgrades, and maintenance.
End User Support: Helpdesk and field support for employees experiencing day-to-day technology issues, designed to minimize downtime and maximize productivity.
EPOS and Retail Support: Specialized support for point-of-sale systems, retail IT infrastructure, and in-store technology deployments.
IMAC Services: Professional management of installs, moves, additions, and changes to IT equipment across single or multiple sites.
Network and IT Infrastructure: Design, installation, and maintenance of network infrastructure including switches, routers, firewalls, and cabling.
Data Center Support: On-site server setup, rack and stack services, and ongoing maintenance of data center infrastructure.
Hardware Support and Installation: Supply, installation, troubleshooting, and replacement of IT hardware across all major vendors.
Project Management: End-to-end management of IT projects including planning, resourcing, execution, and reporting.
Consultancy Services: Strategic IT advisory services to help organizations optimize their technology environments and plan for growth.
Remote Support: Fast and efficient troubleshooting and issue resolution delivered remotely without the need for an on-site visit.
Global Deployments: Coordinated IT rollouts and technology deployments managed across multiple countries and locations simultaneously.
White Label Services: Rebrandable IT support services delivered under your company name, designed for IT resellers, MSPs, and technology partners.
All managed IT services provided by Forlence are subject to a formal service agreement that outlines the scope, deliverables, service levels, pricing, and terms specific to your engagement. Nothing in these Terms of Service overrides the terms of a signed service agreement. In the event of a conflict between these Terms and a signed service agreement, the service agreement shall take precedence.
To enable Forlence to deliver services effectively, clients agree to the following responsibilities:
Providing accurate and complete information about their IT environment, infrastructure, and support requirements at the time of engagement and on an ongoing basis.
Granting Forlence engineers and staff appropriate access to systems, premises, and equipment as required to deliver the agreed services.
Ensuring that a designated point of contact is available to communicate with the Forlence team during agreed support hours.
Notifying Forlence promptly of any changes to the IT environment, business operations, or site conditions that may affect service delivery.
Complying with all applicable laws and regulations in connection with their use of Forlence services, including data protection and cybersecurity obligations.
Ensuring that any third-party software, licenses, or tools required for service delivery are properly licensed and available for use by Forlence engineers.
All pricing for Forlence services is agreed upon in advance and outlined in your service agreement or formal quotation. Prices are exclusive of applicable taxes unless otherwise stated. Forlence reserves the right to review and adjust pricing at the time of contract renewal, with appropriate notice provided to the client.
5.2. Invoicing and Payment Terms
Invoices are issued in accordance with the billing schedule set out in your service agreement. Payment is due within the number of days stated on the invoice from the date of issue. Forlence accepts payment via bank transfer and other methods as agreed in the service agreement.
In the event that payment is not received by the due date, Forlence reserves the right to charge interest on overdue amounts in accordance with applicable law, suspend service delivery until outstanding balances are settled, and pursue recovery of unpaid amounts through legal channels where necessary.
All intellectual property rights in the Forlence website, branding, service methodologies, documentation, tools, and proprietary processes are owned by or licensed to Forlence and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use the Forlence name, logo, trademarks, or any other intellectual property without our prior written consent.
Any work product, reports, or deliverables created specifically for a client as part of a service engagement will be governed by the intellectual property provisions set out in the relevant service agreement.
Both Forlence and its clients acknowledge that in the course of a service engagement, each party may have access to confidential information belonging to the other party. Both parties agree to keep such information strictly confidential, to use it only for the purposes of the service engagement, and not to disclose it to any third party without the prior written consent of the disclosing party.
This confidentiality obligation does not apply to information that is already publicly known, that becomes publicly known through no fault of the receiving party, that the receiving party already possessed before disclosure, or that is required to be disclosed by law or regulatory authority.
Forlence’s obligations regarding the handling of personal data are set out separately in our Privacy Policy.
To the fullest extent permitted by applicable law, Forlence shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of our services or website, including but not limited to loss of profits, loss of data, business interruption, or system failure, even if Forlence has been advised of the possibility of such damages.
Forlence’s total liability to any client in connection with a service engagement shall not exceed the total fees paid by that client to Forlence in the three months immediately preceding the event giving rise to the claim, unless otherwise stated in a signed service agreement.
Nothing in these Terms limits Forlence’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
Forlence warrants that it will provide its services with reasonable skill and care, using qualified and experienced IT engineers and staff. Beyond this, our services are provided on an “as is” and “as available” basis without any further warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that our services will be uninterrupted, error-free, or completely secure at all times. IT environments are complex and subject to factors outside our control, and while we make every effort to deliver reliable support, we cannot guarantee specific outcomes in all circumstances.
Clients may terminate their engagement with Forlence in accordance with the notice provisions set out in their service agreement. Early termination fees may apply depending on the terms of your contract.
Forlence reserves the right to suspend or terminate services with immediate effect in the event that a client breaches these Terms or their service agreement in a material way, fails to make payment when due after reasonable notice has been given, engages in conduct that is unlawful, abusive, or harmful to Forlence staff or operations, or provides false or misleading information in connection with the service engagement.
Upon termination of a service engagement, all outstanding fees become immediately due and payable. Each party shall return or destroy confidential information belonging to the other party as required under the service agreement. Forlence will provide reasonable assistance in transitioning services to a new provider where applicable.
These Terms of Service are governed by and construed in accordance with the laws of England and Wales for clients based in the United Kingdom, and the laws of the State of Texas for clients based in the United States. Both parties agree to submit to the exclusive jurisdiction of the courts of the applicable territory for the resolution of any disputes arising under these Terms.
In the event of a dispute, both parties agree to attempt to resolve the matter through good faith negotiation before initiating formal legal proceedings. Where a dispute cannot be resolved through negotiation, either party may refer the matter to mediation before pursuing litigation.
Forlence shall not be held liable for any failure or delay in performing its obligations under these Terms or any service agreement where such failure or delay is caused by circumstances beyond our reasonable control. This includes but is not limited to natural disasters, power outages, internet service disruptions, acts of government, pandemics, civil unrest, or failures of third-party infrastructure. In such circumstances, Forlence will notify affected clients as soon as reasonably practicable and will make every effort to resume normal service delivery as quickly as possible.
These Terms of Service, together with any signed service agreement and our Privacy Policy and Cookie Policy, constitute the entire agreement between Forlence and the client with respect to the subject matter herein and supersede all prior agreements, representations, and understandings of any kind. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
If you have any questions, concerns, or queries regarding these Terms of Service, please contact us through any of the following channels:
Forlence Email: Support@forlence.com Phone: +44 7832 618978
United States Office: 5900 Balcones Drive STE 20827, Austin, TX 78731, USA
United Kingdom Office: Cherry Lane, Crawley, RH11 7NX, UK
We aim to respond to all inquiries within 5 business days.
